Features
• Automated Email Response System
Personalized Emails to Customers; Response Specific to Recent Visit
• Automated Manager Email Alert System
Manager Alerted to Prospect/Dissatisfied Customer
• Instant Alert System
Text Message Alert Sent In Seconds While Survey Is Being Taken
Connect With Your Customers
By using a diversified communications base your company will change satisfied customers into loyal customers. This demonstates your willingness to go the extra mile when communicating with them more frequently and offering more services or product features.
Instant Resolution
Once customers walk out of a place of establishment they have access to tell thousands of people about the services/products rendered through the internet. Allowing a dissatisfied customer to leave without immediate resolution to their problems potentially eliminates not only their business, but also others they inform.
Benefits
Measuring customer satisfaction is a critical factor of success. The cost of finding a new customer is 10 times greater than retaining an existing customer. The more you can focus on your customers needs the more likely they are to purchase your product or service. The Opod Survey System gets the information needed to provide superior services and value.
